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Escalation Matrix

Details of Contact Person Address Contact No. Email Id Working hours
Customer Care Biswanath Dey Commercial Complex, 81/2/7, Phears Lane, 4th. Floor, Kolkata - 700012. 03340142930 support7@rkglobal.in 8:30 AM to 4:30PM
Head of Customer Care Suraj Kumar Flat No.5, Sagar Apartment, 6, Tilak Marg, New Delhi -110001 +919161936590 suraj@rkglobal.in 10:00 AM to 5:00PM
Compliance Officer Sushil Kumar Dhancholia Flat No.5, Sagar Apartment, 6, Tilak Marg, New Delhi -110001 +919811024829 skd@rkglobal.in 10:00 AM to 5:00PM
CEO Raghav Bhagchandka Flat No.5, Sagar Apartment, 6, Tilak Marg, New Delhi - 110001 +918331000000 raghav@rkglobal.in 10:00 AM to 5:00PM

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/Welcome.html or Exchange at https://www.mcxindia.com/Investor-Services .

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Call Us +91 -33 40142930
Email Us care.kolkata@rkglobal.in
Corporate Office Flat No.5 Sagar Apartment 6 Tilak Marg, New Delhi 110 001
Attention Investors

Prevent unauthorised Transactions in your account —> Update your mobile numbers/email 10s with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day ...... Issued in the interest of Investors Prevent Unauthorized Transactions in your demat account—> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day Issued in the interest of investors. No need to issue cheques by investor while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of

KYC

KYC KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DR Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Compliance Officer : Mr. Kamesh Gupta. 011-43100999. kgupta@rkglobal.in / grievances@rkglobal.in - File a Complaint on SCORES

Registration Nos : SEBI Registration No . INZ000187132; Research Regn. No. : INH000002210; IN-DP-241-2016; NSDL: DP ID - IN 302453 (Delhi), IN 302951 (Kolkata); R K Global Shares & Securities Ltd CIN NO:U99999MH1995PTC174185;

Filing Complaints on SCORES - Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, Email ID. Benefits: Effective Communication, Speedy redressal of the grievances.

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